+254740236377 | marketing@cxdistinct.com

Distinct Experiences. Defined Results.

Turning everyday interactions into brand-defining moments.

^{_{Why This Matters}}

_{^{The brands that will win are those who listen better, and act faster.
Those who re-centre the business around the customer’s journey, not the business model.}}

91% of customers do not complain

It costs 5 times more to get a new customer than to retain one

Customers switch 3 times more likely from bad service than from price.

Africa’s marketplace is changing fast. Customers are more informed, more connected, and less forgiving. A missed smile, a delayed reply, or a mismatched brand promise can cost loyalty — and loyalty is everything.

At CX Distinct, we believe the difference between good and great is lived experience.
We help brands listen better, act faster, and align every touchpoint with what today’s customer values most: authenticity, consistency, and care.

OUR SERVICES

^{_{Mystery Shopping}}

_{^{Staff Training & CX Workshops}}

^{_{Brand Compliance Audits}}

^{_{Benchmarked Insights}}

_{^{Customer Journey Mapping}}

^{_{Dealer Network Audits}}