Services

1. Mystery Shopping & Experience Audits

See your brand through your customer’s eyes.
We conduct in-person, digital, and call-based audits that reveal the truth of your experience — not just what’s reported, but what’s felt.

Deliverable: Detailed insights, behavioural observations, and a clear CX improvement roadmap.
Keywords: mystery shopping Kenya, CX audits Africa, customer experience evaluation.

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2. Brand & Identity Compliance Audits

Your logo, tone, and visual identity are only powerful if they’re consistent.
We audit every touchpoint — physical, digital, and interpersonal — ensuring your promise shines through across all locations and channels.

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3. Dealer Network & Franchise Audits

Consistency builds trust — especially across wide networks.
We assess operations, service delivery, and compliance across dealerships, retail chains, and partner networks, helping you standardize excellence.

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4. Journey Mapping & CX Strategy Support

We help you pinpoint moments that matter — from first impression to repeat purchase.
Our journey maps reveal where customers hesitate, delight, or disconnect — and our strategies help you design better experiences around them.

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5. Benchmarking & Competitor Insights

Don’t guess — compare.
We benchmark your CX performance against competitors and best-in-class standards, revealing how to lead, not follow.

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6. Staff Training & CX Workshops

Your people are your most powerful differentiator.
We deliver engaging, simulation-based training that transforms staff into confident, customer-focused brand ambassadors.

💬 “Real feedback. Real change. Real results.”